客戶開(kāi)發(fā)
給國(guó)外客戶打電話總是感覺(jué)恐懼，其實(shí)實(shí)戰(zhàn)中打電話是有一些固定的說(shuō)辭，但前提是你要對(duì)公司及產(chǎn)品相關(guān)英文介紹要爛熟于心，然后結(jié)合下面這些話術(shù)，再和客戶電話溝通就很輕松了！一起來(lái)看看，各種情況下，電話應(yīng)該怎么打？
接電話第一句怎么說(shuō)？
1. Hello/Good morning/Good afternoon. [Company name], [your name] speaking, how may I help you?
比如：Hello/Good morning/Good afternoon. Quick Translations, Alice speaking, how may I help you?
2. [Company name], [your name] speaking.
比如：Quick Translations, Alice speaking.
打電話如何自報(bào)家門(mén)？
1. Hello, this is [your name] from [company name].
比如：Hello, this is Neil Jenkins from ABC Travels.
2. Hi, it's [your name] from [company name].
比如：Hi, it's Neil Jenkins from ABC Travels.
如何打電話找人？
1. May I speak to [person's name]?
比如：May I (please) speak to Mr. Smith?
2. I'd like to speak to [person's name], please.
比如：I'd like to speak to Mr. Smith, please. 如果你很確定你要找誰(shuí)，可以用這樣的句型。
如何闡明打電話原因？
一般打電話開(kāi)頭的時(shí)候，你需要稍微闡釋下，為什么你要打這通電話，這樣雙方能判斷下面該如何處理，是直接對(duì)話，還是需要轉(zhuǎn)達(dá)等。
那么，闡釋打電話原因有哪些常用句式呢？
1. I'm calling to ask about/discuss/clarify…
例如：I'm calling to ask about your current printing promotion.
我打電話來(lái)，是想談?wù)勎覀冏罱拇蛴C(jī)促銷。
2. I just wantedto ask…
例如：I just wanted to ask if you need any more details about our plan?
我想打電話過(guò)來(lái)問(wèn)下，你是否需要知道我們下個(gè)計(jì)劃的具體細(xì)節(jié)？
3. Could you tell me…?
例如：Could you tell me the address of Friday's networking event?
你能告訴我周五的酒會(huì)的地址嗎？
打電話開(kāi)始時(shí)候少不了寒暄一下。英文里，管這個(gè)叫做small talk，那么寒暄話如何說(shuō)呢？
常用寒暄語(yǔ)：
1. Hi, [first name], how are you?
如果你記不起來(lái)具體要說(shuō)什么了，或者難以開(kāi)口直接請(qǐng)別人幫忙，可以用這樣比較general的句型作為開(kāi)頭，做為ice breaker.
2. How are you getting on with…?
如果你能記住具體細(xì)節(jié)，想要以此拉近和對(duì)方關(guān)系，可以用這句，比如，如果你記得對(duì)方公司剛剛搬進(jìn)一幢新的大樓，你可以這么說(shuō)：
How are you getting on with preparations to change office buildings next month?
下個(gè)月你要搬去新大樓了，準(zhǔn)備得怎樣了？
如果你發(fā)現(xiàn)對(duì)方不是找你的，你只能幫忙留個(gè)口信，那么可以怎么說(shuō)呢？
How to take messages?
1. I'm sorry, she/he's not here today. Can I take a message?
2. I'm afraid he/she's not available at the moment. Can I take a message?
3. I'm afraid she's in a meeting until 4 p.m. Can I take a message?
4. Could I ask who's calling, please?
5. I'll give him/her your message as soon as he/she gets back.
如果你打了個(gè)電話過(guò)去，發(fā)現(xiàn)要找的人不在，如何拜托接電話的人轉(zhuǎn)達(dá)呢？
How to leave messages?
1. Could you please take a message? Please tell her/him that…
例如：Could you please take a message? Please tell her that Cindy from accounting called about Mr. Shapiro's expense reports.
你能記一下嗎？告訴她會(huì)計(jì)部的Cindy打電話來(lái)問(wèn)Shapiro的費(fèi)用報(bào)告事情。
2. I'd like to leave her/him a message. Please let her/him know that…
例如：I'd like to leave him a message. Please let him know that tomorrow's lunch meeting is cancelled.
我想要留信告訴他，明天的午餐會(huì)取消了。
Asking when somebody will be available（詢問(wèn)別人什么時(shí)間有空？）
1. When is agood time to call?
什么時(shí)候打過(guò)來(lái)比較方便呢？
2. When is she/he going to be back?
他/她什么時(shí)候會(huì)回來(lái)？
Asking for information（如何詢問(wèn)更多信息？）
1. Could I ask what company you're with?
我能問(wèn)下，你在哪家公司工作呢？
2. Could you give me your mobile number, please?
你能告訴我你的手機(jī)號(hào)碼嗎？
Asking the other person to repeat information（如何請(qǐng)求別人重復(fù)一遍？）
有時(shí)候，講電話難免聽(tīng)不清楚對(duì)方的話，怎么要求對(duì)方重復(fù)呢？
1. Could you spell that for me, please?
你能拼寫(xiě)下嗎？
2. How do you spell that, please?
請(qǐng)問(wèn)下，那個(gè)怎么拼寫(xiě)？
3. Let me see if I got that right.
我想確認(rèn)下，我的理解是否有誤。
Let me see if I got that right. Your name is Jim Green, G-R-E-E-N, and your phone number is 555-222-1111, correct?
4. Would you mind speaking up a bit? I can’t hear you very well.
您能說(shuō)得大聲點(diǎn)嗎？我聽(tīng)不太清楚。
5. I'm sorry, I didn't catch your first name.
不好意思，我沒(méi)能記下你的名字。
有時(shí)候，你確實(shí)沒(méi)法回答別人相關(guān)問(wèn)題，那么如何說(shuō)你幫不了別人呢？
1. I'm afraid I can't give you that information.
對(duì)不起，我不能告訴你相關(guān)信息。
2. Sorry, but I'm not allowed to give details about that.
對(duì)不起，我無(wú)法告訴你細(xì)節(jié)。
電話如何結(jié)束？
1. Thank you very much for your help.
謝謝你的幫忙。
2. Thanks for calling.
謝謝你來(lái)電。
3. Thank you for your time.
謝謝你抽出寶貴時(shí)間。
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