在回復買家詢盤時，一般可以分為四個步驟：跟買家打招呼、進一步介紹產(chǎn)品、告知買家付款同時應(yīng)盡快發(fā)貨、結(jié)束語。以下為相關(guān)步驟的范例：
1、當買家光顧你店鋪, 詢問產(chǎn)品信息時：
重點：跟買家初次打招呼，要親切、自然并表示出你的熱情。盡量在初步溝通時把產(chǎn)品元素介紹清楚， 范例參考:
Hello, my dear friend.Thank you for your visiting to my store, you can find the products you need from my store . If there are not what you need, you can tell us, and we can help you to find the source, please feel free to buy anything! Thanks again.
2、鼓勵買家提高定單金額和定單數(shù)量, 提醒買家盡快確認定單時可參考:
Thank you for your patronage, if you confirm the order as soon as possible, I will send some gifts. A good news: Recently there are a lot of activities in our store. If the value of goods you buy count to a certain amount, we will give you a satisfied discount.
3、交易進行中，通知買家去參看物流情況時，可參考：
The goods you need had been sent to you. It's on the way now.Please pay attention to the delivery and sign as soon as possible. If you have any questions, please feel free to contact me.
4、當完成交易，您表示感謝，并希望他下次能夠再次回頭時，可參考：
Thank you for your purchase, I have prepared you some gifts, which will be sent to you along with the goods.Sincerely hope you like it. I'll give you a discount, if you like to purchase another products.
5、推廣新產(chǎn)品,采購季節(jié)期間根據(jù)自己的經(jīng)驗，可給買家推薦自己熱銷的產(chǎn)品。
Hi friend,
Right now Christmas is coming, and Christmas gift has a large potential market. Many buyers bought them for resale in their own store, it‘s high profit margin product, here is our Christmas gift link, Please click to check them , if you want to buy more than 10pieces, we also can help you get a wholesale price. Thanks.
Regards
您好！
在圣誕節(jié)來臨之際，圣誕禮品將是一個熱銷產(chǎn)品。很多買家從我們這進貨到他們自己的商店里出售。這個產(chǎn)品的利潤不錯。以下是我們圣誕產(chǎn)品的介紹，請點擊了解。10個起批我們將給您批發(fā)的價格.
6、貨物斷貨，貨物偶爾的斷貨只要認真解釋一下，買家能夠理解，最好的辦法是告訴買家自己會積極盡量幫他找到她所需要的產(chǎn)品，同時向他介紹類似的款式供其選擇
Hi friend,
We are really sorry that the shoes you order is out of stock at the moment. I will contact the factory to see when they are going to be available again. I would like to recommend you some other pretty shoes which have the same style. Hope you like them as well. You can click on the following link to check them out. If there’s anything I can help Please feel free to contact us.
Regards
您好!
我們已經(jīng)重新設(shè)置了價格。在原有價格的基礎(chǔ)上，又給您了15%的折扣。我們提供的價格比市場價要低，在這個產(chǎn)品上，我們沒辦法給出更低的價格了。希望你能接受這個價格，如果有任何問題，請和我聯(lián)系。
謝謝！
7、大量訂購詢問價格，大量訂單詢盤，買家若是趕上采購季我們一定要抓住機會，對他們的回復要一定要詳盡，內(nèi)容一般包括樣品的價格、樣式、采購量和相應(yīng)的價格，這個報價建議是包括運費的，而且價格要相對有優(yōu)勢，給買家感覺是給他的一個優(yōu)惠。
Hi friends
Thank you for your inquiry, we very much hope to complete the order with you for me, here is the products link you need, if you buy 100 pieces, we can give you a wholesale price, $25/piece. If you have any idea, Please let us know, and we will try our best to help you. Looking forward to your reply.
Regards
謝謝您的詢盤，我們非常希望能夠與您完成此筆訂單，下面是我對您所需要的產(chǎn)品的介紹，如果您一次購買100件，我們可以給您一個批發(fā)價格，每件25元.如果您有任何的問題，請和我溝通。我會竭盡所能來幫助你。期待您的答復。
8、海關(guān)問題，某些國家海關(guān)的嚴格檢查造成貨物延誤，建議及時通知買家，及時的溝通讓買家感覺你是一直在跟蹤貨物的狀態(tài)，并是一位負責的賣家，以免置之不理造成誤會。
Dear friends
We received notice of logistics company, now your customs for large parcel periodically inspected strictly, in order to make the goods sent to you safety, we suggest that the delay in shipment, wish you a consent to agree. Please let us know as soon as possible Thanks
親愛的朋友
我們接到物流公司的通知，現(xiàn)在貴國的海關(guān)對大量郵包進行定期的嚴格檢查，為了使貨物安全的送達到貴處，我們建議延遲幾天發(fā)貨，希望征得您的同意。希望盡快得到您的回復
9、退、換貨問題。
Dear friend,
I'm sorry for the inconvenience. If you are not satisfied with the products, you can return the goods back to us.
When we receive the goods, we will give you a replacement or give you a full refund. We hope to do business with you f or a long time.
We will give you a big discount in your next order.
Best regards
親愛的朋友:
很抱歉給您帶來了不便。如果你不滿意的產(chǎn)品,你可以把貨物返還追到我們。
當我們收到的貨物,我們將給你一個更換或者給你全額退款。我們希望能和你們建立貿(mào)易關(guān)系。
當您下次購買時，我們將給您最大的折扣。
流利的溝通，真誠的語言，會讓您贏得更多的定單和買家!
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