當(dāng)賣家店鋪收到客戶差評時(shí)，賣家們要清楚有些不符合亞馬遜平臺(tái)規(guī)定的差評是可以向亞馬遜申請移除的。那么我們跟大家想分享的是：當(dāng)賣家覺得客戶留下的差評是不符合上述平臺(tái)規(guī)定時(shí)，我們怎么樣操作申訴？申訴的步驟是什么呢？
? 找到聯(lián)系客服入口（Contact Seller Support）
? 選擇 Selling on Amazon
? 選擇Customer Feedback
? 輸入涉及中差評的訂單號(hào)
經(jīng)驗(yàn)感覺移除中差評還是比較輕松的，平均移除成功率在70%-80%左右，只要仔細(xì)的查看客戶的三項(xiàng)問題是YES 還是NO，然后看下從他的Comment 里面表現(xiàn)出那方面的不滿意，然后針對客戶的結(jié)論避重就輕的編寫想要移除此差評的原因。當(dāng)然這也有很多的人為主觀因素在里面，不同的亞馬遜客服對于同一個(gè)Case 的處理結(jié)果也是不同的；甚至有些賣家朋友跟我們反映，賣家整個(gè)店鋪的好評率貌似也會(huì)被客服們作為一個(gè)參考。（大家后期操作差評移除時(shí)可能會(huì)碰到一種情況：剛提交差評移除申請，沒過兩分鐘亞馬遜系統(tǒng)就提示差評被成功移除，這種情況我們猜測應(yīng)該是亞馬遜系統(tǒng)進(jìn)行審核的移除）
差評的移除申請?zhí)峤灰院螅埓蠹覄?wù)必要關(guān)注亞馬遜郵箱（或者后臺(tái)的Manage Your Case Log），無論這個(gè)評價(jià)有沒有移除，亞馬遜都會(huì)發(fā)一封郵件到我們的亞馬遜郵箱將最終判定結(jié)果告知賣家。如果差評被成功移除，買家也會(huì)收到一封通知郵件，買家有權(quán)利再次給該訂單留評... ... (我們自己操作經(jīng)驗(yàn)是：被移除的差評很少有買家因?yàn)椴环舛俅瘟舨钤u的，即使這個(gè)買家對訂單非常不滿意 )
我們在Additional Information 里面是這么寫的：
The item was correct as described, the buyer answered “Yes” to the feedback questions, the order was also fulfilled on time and of good quality. The feedback seems not to be an appropriate entry and unfair to sellers, we thought customer didn't give a right rating. Can this be revised or removed? since the entire entry is not an appropriate feedback. Please investigate this case!
提交后20分鐘內(nèi)，我們收到了如下的回復(fù)：
Greetings from Amazon Seller Support.
Thank you for bringing this matter to our attention.
I have confirmed that the feedback you submitted for order ID 115-9600741-16514 our review was in violation of our feedback guidelines. Since the item was delivered within EDD. The buyer left the feedback after item delivered. I also checked there was no communication happened between the buyer and seller. Therefore, we have removed the inappropriate entry and we have removed the rating so it will not affect your performance.
Thank you for your understanding.
We love our sellers! Let us know how we did:
Were you satisfied with the support provided?
Click here for yes:
http://sellercentral.amazon.comxxxxxxxxxxxxxxxxxxxxxxxx
Click here for no:
http://sellercentral.amazon.comxxxxxxxxxxxxxxxxxxxxxxxx
Thank you!
無圖無真相
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